Things have been a little, well, hampered around here. At the end of July we had a storm roll through with what I would say is the craziest amount of lightning I’ve seen in years. And coincidentally, our internet quit working.
Our EAN antenna has been at 26 feet up, on top of our house, since we installed it almost a year ago. Recommended minimum height was 40 feet and while it wasn’t the fastest at so much lower a height, it was far and away faster and more reliable than Hughes Net. And we didn’t have to rent a bucket truck to install it on a tree or spend $500 (minimum) on a telescoping pole.
But when I called after the storm rolled through. all that tech support would focus on is that we were too low. It couldn’t possibly have been the storm. It couldn’t possibly be their equipment.
So we upped the antenna to 32 feet. No change.
And I bought a new Wi-Fi router. No change.
And I exchanged that Wi-Fi router for another one because “it probably is defective”.
Since their receiver was still talking to their tower, it had to be the height.
Not one tech would address this as being a problem after a storm rolled through. They just keep telling me we weren’t at their optimum height. No kidding. But why did we have suddenly have a problem? Trees don’t grow that fast. And no one out here in the sticks is putting up a high rise. But rather than continue to argue (a pointless venture) we succumbed to the pressure and spent a small fortune for the 50′ telescoping pole.
This pole did NOT go up without a fight. The second to last section was corroded and a complete pain to pull out. Until the Old Man pulled it out too far and was suddenly holding a free pole, balancing the antenna on the end of it 40 feet up like those Circus of the Stars acts where actors balance spinning plates on tall, thin sticks.
He yelled for help. I ran out and asked what I could do (he said “nothing”). Well then why’d you yell for help? In the end he had me grab one of the guy lines and gently pull the almost completely bent over pole back up straight and he finally got that section to drop back into the one below it.
And did I mention he was standing on a ladder when this all went down?
And after all that, still no internet.
Finally, after call to tech support number FIVE and telling them the antenna was now at the top of a 50 foot pole, all cords have been replaced and I’ve tried two brand new Wi-Fi routers, it suddenly “must be their antenna”. 🙄 Gee, ya think?
Which is now 50 feet up and has to come back down to be replaced.
And finally, a month after the infamous storm, we again have internet.
And I owe my husband a box of wine after all he had to deal with.
Days River Rustic Gifts 